Transforming High-Risk Financial Claims: Building an Audit-Ready Claims Intelligence Platform for TravelTech
Unifying fragmented claims, payouts, and recoveries into a durable, finance-approved source of truth, built for accuracy, traceability, and executive visibility at scale.
About The Client
About The Client
A global TravelTech company runs a mission-critical host protection program covering millions of stays and up to $3M per incident. Claims span multiple legacy platforms, payment channels, and event timelines, making financial accuracy, compliance, and operational visibility non-negotiable.
In an environment where reporting latency and reconciliation gaps directly increased risk, the organization needed a single, authoritative way to measure payouts, recoveries, and net exposure, with audit-ready confidence.
The Challenge
Modernizing claims intelligence wasn’t just a reporting upgrade, it required building a durable financial data foundation that could withstand high volume, high scrutiny, and complex lifecycle timelines.
Key constraints included:
→ Fragmented claims systems: Financial and operational data spread across multiple legacy platforms with inconsistent definitions.
→ Multi-timeline complexity: Claims performance needed to be analyzed across creation, payout, and resolution timelines without reconciliation gaps.
→ Manual reconciliation risk: Human-driven checks and ad-hoc reporting slowed decisions and increased compliance exposure.
→ Audit and governance requirements: Metrics had to be finance-approved, validated, and fully traceable end-to-end.
→ High-stakes operational pressure: Millions of stays and large per-incident exposure demanded predictable delivery and fault tolerance.
The Solution
Technoidentity partnered with the client to design and deliver a durable financial data and analytics platform that unified claims intelligence into a single, certified source of truth, engineered for reliability, auditability, and scale.
→ Unified financial data foundation:
A resilient, production-grade pipeline consolidated claims data from multiple legacy systems into one authoritative platform, built to maintain consistent performance and predictable delivery under high transaction volumes.
→ Standardized financial metrics framework:
A financial intelligence layer introduced 40+ standardized metrics (payout rates, recovery ratios, escalation tracking, per-unit loss calculations, and more), backed by automated validations and business-rule checks so every metric is audit-ready and finance-approved.
→ Event-driven data orchestration:
Claims data was harmonized across multiple event timelines (creation, payout, resolution), enabling consistent cross-perspective analysis without manual reconciliation or definition drift.
→ Executive-grade reporting & visibility:
A unified reporting interface delivered end-to-end visibility into claim volumes, recovery performance, escalation trends, and net exposure, giving leadership near real-time insight into risk, cost drivers, and operational health.
The Outcome
The platform transformed fragmented claims reporting into durable, governed financial intelligence, improving accuracy, compliance confidence, and decision velocity.
93% Data Accuracy SLA
Achieved with automated quality controls
< 16-hour end-to-end data latency
Meeting stringent reporting requirements
Audit-ready metrics
With full traceability and validation embedded into the data layer
Three legacy claims systems unified
Into one certified analytics backbone
Manual reconciliation and ad-hoc workflows eliminated
Reducing operational friction
Faster detection of escalation/recovery issues
Improving response and control
Scalable Architecture
Designed to support increased claim volume, new sources, and future AI-driven insights
Why It Matters
In high-stakes financial claims, visibility without traceability becomes risk. By embedding governance, validation, and durability into the data foundation itself, Technoidentity helped the client move from fragmented reporting to finance-grade intelligence, making regulatory and internal reporting faster, cleaner, and more reliable.
This is Durable Product Engineering in action: building systems that don’t just deliver insights today, but remain accurate, recoverable, and scalable as the business grows.